Regal Casino

Responsible Gaming

At RegalPoker we believe it is our task to support the ideal of responsible gaming, and we attempt to do so by providing a secure and responsible online gaming environment in compliance with industry’s best practices.

We demonstrate our proactive commitment by equipping our employees with the resources to help themselves and others, and providing information and assistance to our players if they deem it necessary.

We try to offer an environment where our players can use online gaming for the right reasons, – to have fun, and enjoy the games. Our support team tries to keep a watchful eye on all players’ practices to ensure that this environment remains well suited for safe playing. However, we are aware that some individuals may have a problematic approach to gambling. Some may try to gamble while knowing they are under the age limit or some might find that that gambling has assumed too large a role in their life.

Not everyone who gambles encounters gambling problems. For that reason, self-assessment on the issue is one of the most important things. Nonetheless, it is not our intention nor in our interest to provide you with our services if you are not in control.

Online Gambling, as any other form of entertainment, is to be used for the purpose of enjoyment and fun; however, you must be on the look out, since it can develop into a habit that is not in your best interest to foster if you have no hold over it.

We would like to provide you with information to help you stay in control and assess your gambling habits. Please remember the following:

  • Gambling should be entertaining and not seen as a genuine way of making money.
  • Avoid chasing losses.
  • Only gamble what you can afford to loose.
  • Keep track of the time and amount of money you spend gambling.
  • If you need help, please contact us and we will assist you to the best of our ability.

There are a number of organizations that can provide excellent counseling to people who experience gambling problems and addictions. We are please to recommend the following amongst others:

GamCare

2&3 Baden Place
Crosby Row
London
SE1 1YW

Telephone: 44 020 7378 5200
Fax: 44 020 7378 5237
Helpline: 0845 6000 133 (10am – 10pm 7 days a week)

www.gamcare.org.uk

E-Mail: info@gamcare.org.uk

 

Gamblers Anonymous

International Service Office
P.O. Box 17173
Los Angeles, CA 90017

Telephone: 1 (213) 386-8789
Fax 1 (213) 386-0030

www.gamblersanonymous.org

E-Mail: isomain@gamblersanonymous.org

 

Self-Assessment Test

If you’re worried that gaming is affecting your well being or, that of someone close to you, take a look at this simple self-assessment test. For any questions regarding our responsible gambling policies and practices feel free to contact us at support@RegalPoker.com

The National Council on Problem Gambling

216 G Street NE, Ste 200
Washington, DC 20002

Phone 202.547.9204
Fax 202.547.9206

www.ncpgambling.org

Email: ncpg@ncpgambling.org

Underage Gambling

It is illegal for anyone under the age of 21 to open an account or place a bet with the RegalPoker Network, and anyone found to have done so will have their winnings forfeited and the account will be closed with immediate effect.

At RegalPoker Network we take our responsibilities in this area very seriously. We carry out stringent age verification checks on all customers who use payment methods available to children and reserve the right to suspend accounts whilst we request documentation, particularly with regards to confirming the age of the player.

Please be advised that if your computer is being used by children, that you keep your account number/username confidential and in a safe place. We also advise you to make use of parental control software, such as NetNanny or alternatively CYBERsitter.

Cooling off Period for Problem Gaming

While most customers are able to enjoy their gambling experience, we recognize that for some customers it can become a problem. For those customers we offer the facility to exclude themselves from betting with us, and advise customers to make use of our Cooling Off Period, which will be in effect for 6 months. Customers must also be aware that they will not be able to re-open their account for the full 6-month period while making use of this self-exclusive service. Unless you use our self-exclusion facility or a cooling off period (6 months), a closed account can be re-opened at any time. Please contact customer support and they will be able to assist you at any time.

Excluding yourself

Players who have acknowledged that their gambling activities have become a problem and who wish to permanently exclude themselves from participating in further gambling activities may do so in two ways:

By submitting a request directly to the operators of an online gambling site and/or land-based poker room.  You will then be permanently excluded from the particular online gambling site and/or land-based poker room to which you submitted your request;

By submitting a Comprehensive Self-Exclusion Request form (available for both online gambling and land-based poker rooms) to the Commission. Please ensure that you read these forms carefully before submitting them to the Commission.  After verifying your request, the Commission will take steps to have you permanently excluded from all of the online gambling sites and/or land-based poker rooms that are licensed and regulated by the Commission. Please click here to for further information.

Unless you use our self-exclusion facility and cooling of period, a closed account can be re-opened at any time. Please contact customer support and they will be able to assist you at any time.

Complaints

Please be aware that the complaint must be submitted to the Commission not less than seven (7) days and not more than six (6) months after date on which the subject matter of the complaint first arose.